Hanging Metal Fat Ball Feeders (Set of Four)
Solar Fountain for Your Bird Bath
Shepherd Hook Feeder PoleContact us
We are a small team and we answer our own emails, usually within one working day.
Ways to reach us
Email is best, and it is the one we watch all day. The phone is answered between packing jobs rather than constantly, so if you need something on the record — an order number, a photograph of a damaged item — email will get you a proper answer sooner. Both reach the same small team.
- Email: info@britishbirdfeeders.co.uk, usually answered within one working day.
- Phone: +44 7863 765671, Monday to Friday, 9am to 5pm.
- Where we are: Manchester, UK. We are online-only, so there is no shop to visit and no collection counter.
What we are good at
Two kinds of message get a genuinely useful reply.
- Which feeder should I buy? Tell us a line about your garden or balcony, whether squirrels or pigeons are a problem, and which birds you are hoping for. We will usually suggest two and say which we would pick, rather than sending you to a category page.
- Anything about an order. Dispatch, delivery, a damaged item, a return. With the order number we can see it straight away.
A mystery bird on the fence
Send the photograph, however blurry, and we will have a go at naming it. We are a feeder shop rather than an ornithology service, so we will say when we are not sure rather than guess at you. The garden birds page covers the species you are most likely to be looking at from a British kitchen window.
How quickly we reply
One working day is the honest expectation, and most emails are answered the same day. If you have written and heard nothing after two working days, check the spam folder and then send it again — a reply going astray is far more likely than us ignoring you.
What to include
- Order questions: your order number and what has gone wrong.
- Kit advice: a line about your garden or balcony, and which birds you are hoping for. We genuinely enjoy these.
- Returns: the order number and whether it arrived damaged.
Delivery and returns
Free UK delivery over £20, £5.99 under. Every order is dispatched within 48 hours. Full details on delivery and returns.
Common questions
Frequently asked
Usually within one working day. We are a small team and we answer our own emails, so a reply comes from someone who knows the products rather than a queue.
Yes, and we genuinely enjoy these. Tell us a line about your garden or balcony, whether squirrels are a problem, and which birds you are hoping for. That is enough for a useful recommendation.
Yes: +44 7863 765671, Monday to Friday, 9am to 5pm. Email is still usually quicker, because it lets us look up your order and answer properly rather than guessing on the spot, and it gives you a written record. Both reach the same small team.
Manchester, in the UK, and we ship across the country. There is no shop to visit, which is part of why free delivery starts at £20 rather than the £50 a shop-plus-website would need.
Email with the order number in the subject line and a photograph if something arrived damaged. That gives us everything we need in one go, so the first reply can be the fix rather than a request for more detail. Most are resolved the same working day.
Yes, and it is the question we most enjoy. A line about the space, whether squirrels or pigeons are a problem, and which birds you are hoping for is enough. We will usually suggest two options and say plainly which we would choose.