Free UK delivery over £20
Dispatched within 48 hours 30-day money-back guarantee A UK business
Advice Contact

Returns & refunds

If you are not happy we refund you in full — and we pay the return postage.

The guarantee, in one line: if you are not happy, we refund you in full - and we pay the return postage.

We would rather lose the sale than have kit you resent in the shed.

How it works

  1. Email hello@britishbirdfeeders.co.uk within 30 days of delivery. Tell us the order number and what is wrong (or just that it is not right for your garden - that counts).
  2. We reply with a prepaid return label. Return postage is on us, always.
  3. Post it back. The moment it is scanned on its way, we process your 100% refund to the original payment method. No waiting for warehouse inspections.

The details, plainly

  • 30 days from the day your order arrives.
  • Full refund of what you paid, including original delivery if the whole order comes back.
  • Used it? That is fine within reason - a feeder that has hung for a week tells you more than one in a box. We just ask that food is unopened.
  • Faulty or damaged in transit: skip the queue, email a photo, and we replace or refund immediately. No need to return broken kit.

Nothing here affects your statutory rights - this guarantee sits on top of them.

Common questions

Frequently asked

Thirty days from delivery. Email us with your order number and what is wrong, and we refund in full — including the return postage. We would rather lose the sale than have kit you resent in the shed.

No. We pay the return postage on any return within the thirty days, whether the item is faulty or you simply changed your mind. There is no restocking fee either.

Email us with the order number and a photo, and we will replace it or refund you straight away. You do not usually need to send a damaged item back — we would rather not have you packing up broken ceramic.

Yes, within thirty days. A feeder that has been hung up for a fortnight and turned out to be wrong for your garden is exactly the case this guarantee exists for. Give it a rinse if you can, but it is not a condition.

We process refunds as soon as we have heard from you, and it usually reaches your card within three to five working days depending on your bank. We will confirm by email when it has gone.